Great Surgery Begins with Great Communication: Managing Communications and Expectations with our Patients

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Quick Overview

Credits: By completing this activity you will earn 1.0 AMA PRA Category 1 Credit™.
Activity Expiration Date: May 31, 2020

Great Surgery Begins with Great Communication: Managing Communications and Expectations with our Patients

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Description

Communication is an important competency for every physician and is key to delivering quality patient care, build good physician-patient relationships, maximize performance, improve patient outcomes, and decrease risk exposure. In this CME webinar, speakers will present real case scenarios when discussing with patients the different options of Refractive Cataract Surgery including pre-experience education and chair-time discussions, communicating and setting appropriate patient expectations, and managing the unhappy patient.

Speakers


Vance Thompson, MD

Moderator

Richard Tipperman, MD

Speaker

Elizabeth Yeu, MD

Speaker

 

CME Information

Credits: By completing this activity you will earn 1.0 AMA PRA Category 1 Credit™.

Activity Expiration Date: May 31, 2020

Learning Objectives

At the end of the activity, participants will be able to:

  1. Implement strategies to effectively communicate with patients pre-operatively to set appropriate expectations.
  2. Employ different approaches to educate patients about the advantages and limitations of state-of-the-art advanced technologies in cataract surgery and discuss the risks and benefits.
  3. Delve into the evaluation and communication process to pinpoint and address the “less than satisfied” post-operative patient.